Quality Policy
As Sersim Dayanıklı Tüketim Malları San ve Tic. İbrahim USTAOĞLU Mehmet USTAOĞLU Koll. Şti, we design, manufacture, and provide after-sales services for products that meet customer expectations in both domestic and international markets, with a strong focus on user safety. In all areas of our operations, we apply the requirements of ISO 9001 and ISO 10002 standards, aiming for continuous improvement and development.
To this end, we focus on:
- Enhancing customer satisfaction in both products and services,
- Ensuring compliance with applicable laws and regulations,
- Meeting financial, corporate, and operational requirements,
- Addressing and evaluating customer complaints from all relevant parties,
- Manufacturing in accordance with the requirements and standards of local and international markets,
- Meeting business partners' expectations and promoting a culture of quality,
- Assessing risks and opportunities to improve processes and enhance performance,
- Reducing our environmental and ecological impact.
We carry out our activities with the contribution of all employees.
Customer Satisfaction
We continuously strive to enhance customer satisfaction with our products and services. Meeting and exceeding customer expectations is at the heart of our quality philosophy.
Compliance with Standards
We ensure high quality by implementing production processes that meet local and international market requirements and standards.
Continuous Improvement
By assessing risks and opportunities, we make ongoing improvements to our processes and enhance our performance. We regularly review and develop our quality standards.
Environmental Sensitivity
We minimize environmental impacts with sustainable production methods and offer solutions that respect nature. We continue to provide customer-oriented and environmentally friendly service by maintaining the highest quality standards with our employees.
Our ISO 9001 Quality Certificate
