{"id":15706,"date":"2024-10-09T09:37:10","date_gmt":"2024-10-09T09:37:10","guid":{"rendered":"https:\/\/www.sersim.com.tr\/?page_id=15706"},"modified":"2026-06-19T06:03:49","modified_gmt":"2026-06-19T06:03:49","slug":"kalite-politikamiz","status":"publish","type":"page","link":"https:\/\/www.sersim.com.tr\/en\/kalite-politikamiz\/","title":{"rendered":"Quality &amp; Customer Satisfaction Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15706\" class=\"elementor elementor-15706\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-33cfdae elementor-section-content-middle wd-section-stretch elementor-section-height-min-height elementor-section-items-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"33cfdae\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db4bfb7\" data-id=\"db4bfb7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7160a73 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"7160a73\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-section-title-css\" href=\"https:\/\/www.sersim.com.tr\/wp-content\/themes\/woodmart\/css\/parts\/el-section-title.min.css?ver=7.6.0\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-white wd-title-style-default wd-title-size-extra-large text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-xxxl\">Quality &amp; Customer Satisfaction Policy<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62fa27cf wd-section-stretch elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62fa27cf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6683b3c1\" data-id=\"6683b3c1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1d524f elementor-widget elementor-widget-wd_text_block\" data-id=\"b1d524f\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-text-block-css\" href=\"https:\/\/www.sersim.com.tr\/wp-content\/themes\/woodmart\/css\/parts\/el-text-block.min.css?ver=7.6.0\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div title=\"Page 4\"><div><div><div><p>As Sersim Dayan\u0131kl\u0131 T\u00fcketim Mallar\u0131 San ve Tic. \u0130brahim USTAO\u011eLU Mehmet USTAO\u011eLU Koll. \u015eti, we design, manufacture, and provide after-sales services for products that meet customer expectations in both domestic and international markets, with a strong focus on user safety.\nIn all areas of our operations, we apply the requirements of ISO 9001 and ISO 10002 standards, aiming for continuous improvement and development.<\/p><p>To this end, we focus on:<\/p><ul><li>Enhancing customer satisfaction in both products and services,<\/li><li>Ensuring compliance with applicable laws and regulations,<\/li><li>Meeting financial, corporate, and operational requirements,<\/li><li>Addressing and evaluating customer complaints from all relevant parties,<\/li><li>Manufacturing in accordance with the requirements and standards of local and international markets,<\/li><li>Meeting business partners' expectations and promoting a culture of quality,<\/li><li>Assessing risks and opportunities to improve processes and enhance performance,<\/li><li>Reducing our environmental and ecological impact.<\/li><\/ul><p>We carry out our activities with the contribution of all employees.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-47ffe2d\" data-id=\"47ffe2d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27141015 elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"27141015\" data-element_type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"wd-image text-center\">\n\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1700\" height=\"1105\" src=\"https:\/\/www.sersim.com.tr\/wp-content\/uploads\/2024\/10\/sersim-kalite.jpg\" class=\"attachment-full size-full\" alt=\"Kalite Politikam\u0131z\" srcset=\"https:\/\/www.sersim.com.tr\/wp-content\/uploads\/2024\/10\/sersim-kalite.jpg 1700w, https:\/\/www.sersim.com.tr\/wp-content\/uploads\/2024\/10\/sersim-kalite-400x260.jpg 400w, https:\/\/www.sersim.com.tr\/wp-content\/uploads\/2024\/10\/sersim-kalite-1231x800.jpg 1231w, https:\/\/www.sersim.com.tr\/wp-content\/uploads\/2024\/10\/sersim-kalite-768x499.jpg 768w, https:\/\/www.sersim.com.tr\/wp-content\/uploads\/2024\/10\/sersim-kalite-1536x998.jpg 1536w\" sizes=\"(max-width: 1700px) 100vw, 1700px\" \/>\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-d9acac5 e-grid wd-section-stretch e-con-boxed e-con e-parent\" data-id=\"d9acac5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-53a755e e-con-full e-flex e-con e-child\" data-id=\"53a755e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b606807 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"b606807\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_2\" viewbox=\"0 0 41.81 41.8\"><defs><style> .cls-1 { fill: #11255e; } <\/style><\/defs><g id=\"Layer_1-2\" data-name=\"Layer_1\"><g><path class=\"cls-1\" d=\"M20.9,0c11.36,0,20.78,9.09,20.91,20.7.12,11.37-8.95,21.04-20.82,21.1C9.37,41.86-.06,32.48,0,20.79.06,9.17,9.51,0,20.9,0ZM20.9,2.25c-10.26,0-18.55,8.3-18.64,18.47-.09,10.29,8.19,18.7,18.42,18.81,10.41.12,18.86-8.31,18.86-18.64,0-10.31-8.39-18.63-18.64-18.64Z\"><\/path><path class=\"cls-1\" 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Meeting and exceeding customer expectations is at the heart of our quality philosophy.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d5934b e-con-full e-flex e-con e-child\" data-id=\"2d5934b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-999c88e elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"999c88e\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<svg 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class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCompliance with Standards\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe ensure high quality by implementing production processes that meet local and international market requirements and standards.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5951cc0 e-grid wd-section-stretch e-con-boxed e-con e-parent\" data-id=\"5951cc0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d85632e e-con-full e-flex e-con e-child\" data-id=\"d85632e\" data-element_type=\"container\" 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class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContinuous Improvement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tBy assessing risks and opportunities, we make ongoing improvements to our processes and enhance our performance. We regularly review and develop our quality standards.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb16641 e-con-full e-flex e-con e-child\" data-id=\"bb16641\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69c1238 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"69c1238\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_2\" viewbox=\"0 0 45.06 45.06\"><defs><style> .cls-1 { fill: #11255e; } .cls-2 { fill: #fff; } <\/style><\/defs><g id=\"Layer_1-2\" data-name=\"Layer_1\"><g><circle class=\"cls-1\" cx=\"22.53\" cy=\"22.53\" r=\"22.53\"><\/circle><circle class=\"cls-2\" cx=\"22.53\" cy=\"22.73\" r=\"20.08\"><\/circle><g><path class=\"cls-1\" d=\"M28.48,17.56c-3.71,0-6.72,3.01-6.72,6.72v10.55h1.47v-8.43s4.51,0,4.51,0c3.71,0,6.72-3.01,6.72-6.72v-2.12h-5.98Z\"><\/path><path class=\"cls-1\" d=\"M16.06,16.78h-5.07v1.8c0,3.15,2.55,5.7,5.7,5.7h5.07v-1.8c0-3.15-2.55-5.7-5.7-5.7Z\"><\/path><\/g><path class=\"cls-1\" d=\"M9.11,40.04c5.16,4.25,6.21,3.74,13.42,3.74s8.44.7,13.61-3.55l-10.96-6.76c-1.57-1.17-3.71-1.17-5.28,0l-10.78,6.58Z\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEnvironmental Sensitivity\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe minimize environmental impacts with sustainable production methods and offer solutions that respect nature. We continue to provide customer-oriented and environmentally friendly service by maintaining the highest quality standards with our employees.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-54af2da e-flex e-con-boxed e-con e-parent\" data-id=\"54af2da\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e7278c9 e-con-full e-flex e-con e-child\" data-id=\"e7278c9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9305344 elementor-widget__width-initial wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"9305344\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"title-wrapper set-mb-s 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data-id=\"6f6daad\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sersim.com.tr\/wp-content\/uploads\/2025\/08\/SERSIM-DAYANIKLI-ISO-9001-2015.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"SERSIM DAYANIKLI ISO 9001 2015\" data-elementor-lightbox-description=\"SERSIM DAYANIKLI ISO 9001 2015\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTg5NDUsInVybCI6Imh0dHBzOlwvXC93d3cuc2Vyc2ltLmNvbS50clwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDhcL1NFUlNJTS1EQVlBTklLTEktSVNPLTkwMDEtMjAxNS5qcGcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1241\" height=\"1756\" src=\"https:\/\/www.sersim.com.tr\/wp-content\/uploads\/2025\/08\/SERSIM-DAYANIKLI-ISO-9001-2015.jpg\" class=\"elementor-animation-grow attachment-full size-full wp-image-18945\" alt=\"SERSIM DAYANIKLI 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